Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"c133a0e8fdf0ed3aa405915600b0e27417b8dd68_lout","branding":{"id":"7","key":"ses","name":"Ticketwall Kundenservice Portal","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6376effc-f10e-465d-b7fb-9b5c923058ac/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDZhYjVmMC0xZTM0LTQyZmMtYTViMC1iZDIyNGVlMjVmOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYzNzZlZmZjLWYxMGUtNDY1ZC1iN2ZiLTliNWM5MjMwNThhYyI6WyJyZWFkIl19LCJleHAiOjE3NTE4MzMyMjUsIm5iZiI6MTc1MTgzMjYyNX0.LUNsTsCxcNnwaQ7hNo2sYsLEYTJVYjhX5Fdfua9YWtw&client=546ab5f0-1e34-42fc-a5b0-bd224ee25f92&mode=fit","logoId":"6376effc-f10e-465d-b7fb-9b5c923058ac","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Ticketwall Customer Support Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Ticketwall Customer Support Center","sharedPortalName":"Help Center","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the ticketwall support center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#89a65d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c8835e94-899b-4050-89f6-f399c9e7ab18/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDZhYjVmMC0xZTM0LTQyZmMtYTViMC1iZDIyNGVlMjVmOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4ODM1ZTk0LTg5OWItNDA1MC04OWY2LWYzOTljOWU3YWIxOCI6WyJyZWFkIl19LCJleHAiOjE3NTE4MzMyMjUsIm5iZiI6MTc1MTgzMjYyNX0.KikPQ-sP-0ZWXEVdtio-HlRXdBwsg0_ZpkPdCdybVj8&client=546ab5f0-1e34-42fc-a5b0-bd224ee25f92&height=300&mode=fit","bannerMediaApiFileId":"c8835e94-899b-4050-89f6-f399c9e7ab18","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#323232","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"ses","projectId":10022,"serviceDeskId":7,"name":"Ticketwall Kundenservice Portal","description":"<p>Hier erhalten Sie umfassende Hilfestellungen zu häufigen Fragen. Falls Ihre Anfrage nicht vollständig beantwortet wird, zögern Sie bitte nicht, uns direkt zu kontaktieren.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"26","name":"Allgemeine Anfrage","descriptionHtml":"","callToAction":"Allgemeine Anfrage","introHtml":"<p>Sie haben noch kein Ticket und wollen eine Frage stellen.</p>","icon":10654,"iconUrl":"https://customer.support.ticketwall.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[7],"key":""},{"id":"24","name":"Frage zum Ticket","descriptionHtml":"","callToAction":"Frage zum Ticket","introHtml":"<p>Sie haben bereits ein Ticket und haben diesbezüglich eine Frage.</p>","icon":10688,"iconUrl":"https://customer.support.ticketwall.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[7],"key":""},{"id":"23","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://customer.support.ticketwall.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Allgemein"}],"orderMapping":{"7":[24,26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"96d3fc31-2e7c-3d13-a4c4-cb82421079ad","appLinkName":"","appLinkUrl":"","spaceKey":"SES","spaceName":"SE Support ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SES","serviceDeskId":7,"kbLinkDomainURLs":["https://customer.support.ticketwall.at","https://se-group.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDZhYjVmMC0xZTM0LTQyZmMtYTViMC1iZDIyNGVlMjVmOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE4MzM4MjUsIm5iZiI6MTc1MTgzMjYyNX0.1ZKtowiMEQEGnSOh-hXJDLT6hxxyaJsnCIM5Y3X19uY","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"546ab5f0-1e34-42fc-a5b0-bd224ee25f92","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"6ca3951b-8782-41ce-bf7d-f31fcd35efdd","name":"Bestellvorgang","categoryUrl":"https://customer.support.ticketwall.at/servicedesk/customer/portal/7/topic/6ca3951b-8782-41ce-bf7d-f31fcd35efdd","lastUpdated":"1744123263648","createdAt":"1744023260449"},{"id":"9e95110b-8526-4a2e-8bb7-9b4f531808ad","name":"Zahlung und Versand","categoryUrl":"https://customer.support.ticketwall.at/servicedesk/customer/portal/7/topic/9e95110b-8526-4a2e-8bb7-9b4f531808ad","lastUpdated":"1744123275193","createdAt":"1744025838751"},{"id":"1206da9b-ce90-45d1-8762-0deb8b8dd971","name":"Kontoverwaltung","categoryUrl":"https://customer.support.ticketwall.at/servicedesk/customer/portal/7/topic/1206da9b-ce90-45d1-8762-0deb8b8dd971","lastUpdated":"1744273552825","createdAt":"1744121897335"},{"id":"fa923d23-47f4-4c4f-a222-602dc80aa1d7","name":"Personalisierung","categoryUrl":"https://customer.support.ticketwall.at/servicedesk/customer/portal/7/topic/fa923d23-47f4-4c4f-a222-602dc80aa1d7","lastUpdated":"1744274380285","createdAt":"1744122045574"},{"id":"8ad44db3-9dac-46d9-805e-7bfbdf92c639","name":"Weiterverkauf von Tickets","categoryUrl":"https://customer.support.ticketwall.at/servicedesk/customer/portal/7/topic/8ad44db3-9dac-46d9-805e-7bfbdf92c639","lastUpdated":"1744274363345","createdAt":"1744122056957"},{"id":"0272ad8b-7c54-4e44-adf8-5f20207daeef","name":"Verfügbarkeit von Tickets","categoryUrl":"https://customer.support.ticketwall.at/servicedesk/customer/portal/7/topic/0272ad8b-7c54-4e44-adf8-5f20207daeef","lastUpdated":"1747903165197","createdAt":"1744273900604"},{"id":"992c146d-1bad-485d-bc34-9540201f0267","name":"Veranstaltungsabsagen","categoryUrl":"https://customer.support.ticketwall.at/servicedesk/customer/portal/7/topic/992c146d-1bad-485d-bc34-9540201f0267","lastUpdated":"1744274091259","createdAt":"1744274084793"}]}},"reqCreate":{"id":26,"projectId":10022,"issueType":{"id":"10015","name":"Support"},"form":{"name":"Allgemeine Anfrage","descriptionHtml":"","callToAction":"Allgemeine Anfrage","intro":"<p>Sie haben noch kein Ticket und wollen eine Frage stellen. </p>","instructions":"","icon":10654,"iconUrl":"https://customer.support.ticketwall.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung des Anliegens","description":"Bitte beschreiben Sie uns kurz Ihr Anliegen.","descriptionHtml":"<p>Bitte beschreiben Sie uns kurz Ihr Anliegen.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10133","fieldConfigId":"10271","label":"Ihr Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10132","fieldConfigId":"10270","label":"Ihre Kundennummer","description":"Sofern Sie eine Ticketwall-Kundennummer besitzen, teilen Sie uns diese bitte mit.","descriptionHtml":"<p>Sofern Sie eine Ticketwall-Kundennummer besitzen, teilen Sie uns diese bitte mit.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/26","calendarParams":{"firstDay":1,"date":"2025-07-06T22:10:25+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"96d3fc31-2e7c-3d13-a4c4-cb82421079ad","appLinkName":"","appLinkUrl":"","spaceKey":"SES","spaceName":"SE Support ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SES","serviceDeskId":7,"kbLinkDomainURLs":["https://customer.support.ticketwall.at","https://se-group.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDZhYjVmMC0xZTM0LTQyZmMtYTViMC1iZDIyNGVlMjVmOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE4MzM4MjUsIm5iZiI6MTc1MTgzMjYyNX0.1ZKtowiMEQEGnSOh-hXJDLT6hxxyaJsnCIM5Y3X19uY","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"546ab5f0-1e34-42fc-a5b0-bd224ee25f92","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}